Warranty

The company «NANLITE» provides a warranty for all products sold.

Warranty service is carried out in accordance with the manufacturer’s service policy (usually 12 months or more).

Any questions can always be resolved by contacting our company’s managers.

Upon the customer’s request, we can provide a quality certificate.

Warranty service

Every product from our catalog is serviced provided that the operating rules specified in the technical passport are followed.

In general, service at specialized centers is provided if:

The equipment was stored properly by the customer.
Installation was carried out by specialists or strictly according to the instructions.
Operating rules were fully observed.

You can always check with our manager whether your case is covered by the warranty.

Warranty does not apply

The main cases not covered by the warranty include:

Violation of operating rules specified in the technical passport.
Incorrect installation performed by non-professionals.
Natural wear and tear of the product.
Failure to comply with storage or transportation conditions by the customer.
Signs of unauthorized opening or repair of the device.
Visible mechanical damage caused by careless handling.
Incorrectly filled warranty service card.
Device failure caused by improper connection to the power grid or voltage surges.

You can always get more information on this matter from our staff.

Where to contact if the device fails

Warranty service is carried out directly by the manufacturers, provided the case is covered by the warranty and the service period is still valid.

You can contact us in the following ways: